Refund Policy

Activation of Services:

Upon successful payment for the Challenge program, Clients will be provided with login credentials. By executing the first trade, Clients acknowledge and agree that the Company has fulfilled its Services, waiving any right to withdraw from the contract.

Non-Activation:

• Clients must activate the Challenge program within 30 (thirty) calendar days of receiving login credentials.
• Failure to activate within this period will result in suspension of access.
• Clients may request access renewal by contacting support@tradingcult.com, subject to any applicable terms and conditions.

Eligibility for Refund:

• Refund requests must be submitted within 7 (seven) days of registration.
• Refunds are only applicable in cases where no trading activity has taken place during this period.
• Once trading has commenced, all fees become nonrefundable. There will be no provisions for either full or partial refunds.

Unjustifiable Disputes or Chargebacks:

• The Company reserves the right to cease all services to Clients who initiate unjustifiable disputes or chargebacks.
• The Company also reserves the right to deny future services to such Clients at its discretion.

Initial Resolution Attempt:

Clients are encouraged to resolve any issues or disputes by contacting the Company’s support team at support@tradingcult.com. The support team will review the case and respond within 5 (five) business days.

Formal Dispute:

• If the Client is not satisfied with the initial resolution attempt, they may escalate the matter by submitting a formal dispute in writing to the Company’s legal department at legal@tradingcult.com.
• The formal dispute must include detailed information about the issue, relevant transaction details, and any supporting documentation.
• The Company’s legal department will review the dispute and provide a response within 10 (ten) business days.

Mediation and Arbitration:

If a dispute cannot be resolved through the above channels, both parties agree to submit the dispute to mediation. The mediation will take place in the jurisdiction where the Company is headquartered, and the decision of the mediation will be final and binding on both parties.